“Best Practices” for CER Online Business Meetings

“Best Practices” for CER Online Business Meetings

CER regularly holds its Regional Assemblies online using “Skype for Business”. For those members that will join us online, here are some best practices concerning online CER business meetings.

Skype for Business

  • “Skype for Business” is a different platform from the normal “Skype” that you may be used to. Also, if you already have an account for Skype, you will not be able to use it with Skype for Business.
  • You do not need to enter any user names or passwords, nor do you need to create an account. Members can join the meeting anonymously.
  • A meeting link will be created by the Secretary and/or RECLO and sent either via email or published in the events section online.
  • If it’s your first Skype for Business Meeting, just click the meeting link to join the meeting and you will be automatically connected either via Skype for Business or your web browser. If required, follow the prompts to install the Skype for Business Web App browser plug-in.
  • More information can be found online here https://www.skype.com/en/business/

Computer equipment

  • It is suggested to use a laptop or a PC, rather than a smartphone or tablet. Smartphones and tablets are sometimes limited in their capabilities.
  • Both Windows and Apple operating systems are supported.

Internet connection

  • Use a fast broadband landline connection if possible.
  • Wi-Fi connections are more unstable and may drop out.


  • Use a headset with an integrated microphone.
  • Don’t use loudspeakers as they tend to cause feedback.
  • Don’t use a separate microphone: Audio quality and volume tends to be inconsistent.
  • Always mute your microphone when not speaking.
  • When unmuting your microphone, wait about two seconds before you start speaking.


  • In regular online AA meetings, video doesn’t add much to the experience, but during online business meetings, video really does add to the communication.
  • When your internet connection is fast enough, enable video so that participants can see you face during the meeting.
  • If your internet connection is weak, disable video so as not to slow the connection down further.


  • When presenting a topic, make use of the possibility to upload files or make notes that all participants can see. You can also send documents/files to the Secretary in advance for uploading to the meeting space.
  • Experience shows that the possibility to interactively present files is a real advantage of online meetings. Make use of it!


  • Join the meeting early. This allows time to practice logging on and trying out the user interface.
  • The Secretary and/or RECLO will usually be present before the meeting to help with technical difficulties.
  • If you foresee any trouble, ask for help early. It is problematic for the Secretary and/or RECLO to provide assistance once the meeting has started.